Consider IES your personal

Environmental Protection Agency

for your home and office

 

Customer Returns / Refund Policy

 

Returns

 

All unused and unopened products have a 30 day return for refund policy.

All customers can return unused or unopened products for a refund within 30 days. This refund will go back to the original date of purchase. If items are returned after the 30 day policy no refund will be issued. Original shipping or return shipping is not included. See the REFUNDS section for complete details.

 

 

 

Refunds

 

Restocking Fee:

Certain products may have a restocking fee if returned. If this is the case when the item is returned within the 30 day return policy you will receive a refund minus the restocking fee. All products that have restocking fees are noted on the sales pages.

 

For refunds on indoorenvirosolutions.com orders, refunds are given in the same way the original order was paid for.  For open items or items unopened returned after 30 days the refund will be given in store credit according to that particular product's satisfaction guarantee policy.

 

        All Pure & Clear Air Purifiers have a 15% restocking fee

        All Whole House Water Filtration Systems have a 15% restocking fee

 

How Refunds are Issued

When paid by…  Refund will go to…  Process Completed in Approximately…

Credit Card  Credit Card  5-10 Business days**

Check or Money Order  Check  Up to 15 Business days**

Mercola.com Gift Card*  Customer's Gift Card account balance  5-10 Business days**

Credit Card and Gift Card  Credit Card first, then Customer's Gift Card account balance  5-10 Business days**

Promotional Certificate  No Refund Issued  N/A

 

 

        ** These are approximate dates and start after your return has been checked in by our fulfillment center.